Refund policy

CANCELLATION, RETURN & REFUND POLICY

Overview 

We offer a hassle-free and risk-free 7-day return and replacement policy. Our return or replacement policy lasts 7 days, which means you have 7 days after receiving your item to request a return or replacement. If 7 days have gone by since the date of delivery (Date of delivery included in counting 7 days), unfortunately, we can’t offer you a refund or replacement.

7-Day Policy 

To initiate the return or replacement buyer needs to reach the tracking page received by mail or WhatsApp and text "Request Return" and send us all required/specified photos or videos of product within the 7 days of delivery. The date of delivery is included in counting 7 days. If you receive a product on 01/01/2021, then the last date to request for replacement or return is 7/01/2021 till 11.59 PM.

Our technical team will review the photos or video sent by you. After reviewing your photos or videos, the decision on your request will be taken.

If you send a required photo or video specified by Joy Cart India after 7 days of the return window, we can’t offer you a refund or replacement. Please note that the customer needs to provide all the required information to initiate a return/replacement. We cannot process your request with partial or incomplete visual proofs or information. 

Replacement 

We are happy to give you an exchange order within 7 days 

• You received the damaged or defective items.
• The package is lost in transit due to the carrier's error. (If an order is prepaid)
• You receive the wrong item which is different from what is ordered.

You need to exchange it for the same item.

Once your request for replacement is approved by our technical team, someone from the courier partner's team will arrive at the address for a pickup within 2 business days. After the product is delivered at Joy Cart India, the team of experts will review your product. If your claim is accurate then we will immediately ship a new product for you as a replacement within 7 day But if there is some difference in the actual condition of the product and your claim, then you will be eligible for a partial refund. (Valid visual proof will be shared with you)

Please note that the replacements are approved only if there is manufacturing defect or you received the product in physically damaged condition. In such cases customer needs to provide the unboxing video of the product. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Return 

You may request a return within 7 days . Please note that all the products listed on the website are not eligible for returns. Please check the respective product description or product details page to know about which product has return policy or replacement policy.

The products that are eligible for replacement policy are not eligible for return and refund.

Products marked as "non-returnable" on the product detail page cannot be returned.

To be eligible for a return, your product must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We have a reverse pick-up facility for most of the pin codes in India. For pin codes that are non-serviceable by our partnered logistic company, you need to self-ship the product(s) to Joy Cart India office. Products that are sent back to us without first requesting a return or without Joy Cart India permission, will not be accepted and will not be eligible for any refund or replacement. 

 

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically credited on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

Once we receive the return order, it will take 3-5 business days for a refund to credited on your statement. If 3-5 business days have passed and you still don’t see a refund, please feel free to contact us.

 

INVALID REASONS FOR RETURN AND REFUNDS 

Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at Joy Cart®. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

The buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.

Cancellation 

In the event you wish to cancel your order, please contact us. We will only be able to give you a refund if you request the cancellation before the shipping of items. If the order has already shipped, then we would be unable to process the cancellation of the package and can't give you a refund.

 

*Note - We need video as proof before opening box , once the box is open then we cant do anything even you gave us video*